Refund & Returns Policy

Last updated: 20 June 2026

We want you to be delighted with your flowers. Because fresh flowers are perishable, the following policy explains when and how we offer replacements and refunds.

Our freshness guarantee

If your flowers arrive damaged, wilted or substantially different from what you ordered, contact us within 48 hours of delivery at support@flowersflows.com with your order reference and a photo. We will arrange a replacement delivery or a refund.

Refunds for crypto payments

As payment is made in Bitcoin, approved refunds are issued in Bitcoin to a wallet address you provide, for the BTC amount originally received. Because exchange rates fluctuate, the dollar value of a refund may differ from the dollar value at the time of your order. Alternatively, where you prefer, we may offer store credit equal to the original order value in US dollars.

Cancellations

You may cancel or amend an order free of charge up to 24 hours before the scheduled delivery date. Once an order has been prepared or dispatched it can no longer be cancelled.

Failed deliveries

If a delivery fails because the address provided was incorrect or no one was available to receive it, we may not be able to offer a refund. Please double-check delivery details at checkout.

How to request a refund

Email support@flowersflows.com with your order reference, a description of the issue and any photos. We aim to respond within one working day and to resolve approved claims promptly.

Flowers Flows LLC, operated by Dollar Media Technology Limited. Questions about this policy? Email support@flowersflows.com.